EGS Financial Care provides customer-centric collection services in your name to drive repayment while strengthening customer relationships. Our dedicated compliance team monitors ongoing regulatory changes, making recommendations to your program to maintain compliance while still achieving business performance goals.
A compliance-tuned customer service approach to collections, driving to faster payment and a better customer experience
Strengthen compliance and security
Proven technology and process solutions help you adhere to compliance and regulatory requirements
Scalable solutions
Easily deploy the right sized solution for your program, and grow it as demand increases
Control costs
Smart, agile and scalable solutions help retain your customers and drive brand preference
Compliant first party collection solutions
help drive KPI attainment
- Compliance and quality controls are an integral part of first party operations, creating a strong foundation for your program
- PCI- and FDCPA-compliant solutions help ensure program adherence to industry and regulatory requirements
- Representatives act as an extension of your brand and provide an exceptional experience for your customers while maintaining the highest standard of compliance
- Proven cure/care approach aims to reduce customer churn by increasing collections before they enter into bad debt status
- Seasoned compliance experts help develop solutions that adhere to all industry and regulatory requirements, including FDCPA and PCI, while driving collections performance
- Comprehensive reporting converts data into actionable information that helps drive process improvements and provide a seamless customer experience
- Front-line and back office solutions combine to enhance operational efficiency, reduce average handle times, and reduce exposure to regulatory penalties
Leading technology solutions
support strong operational performance
- Why Customers Call (WCC) provides insight into initial and repeat contact drivers, and generates recommendations to correct issues early in the customer lifecycle helping reduce costs, increase recoveries and enhance customer satisfaction
- EGS Insite generates a consistent view of performance and opportunities across your organization to increase agent efficiency while strengthening quality and compliance outcomes
- Electronic Coaching for Results (eCFR) deploys personalized coaching to representatives to create consistency in customer interactions and system documentation
- Systems Integrator (SI) consolidates multiple systems into a single user interface, creating intelligent workflow management processes to increase agent efficiency and enhance customer experiences
Deep first party collections experience
helps EGS deliver measurable results
- Over 85 years of financial care experience, supported by innovative processes and technology solutions, helps increase first party collections and enhance customer retention
- 80% of EGS Financial Care clients have partnered with us for four years or more
- EGS Financial Care helped a large public utility increase year-over-year collections by $25 million and decrease average handle times (AHT) by 30 seconds
